ORDER CANCELLATION
You may cancel your order at any time until thirty (30) days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost. You will be responsible for any additional costs incurred such as tax and duty.
The goods must arrive back at our Dispatch Depot unopened and undamaged, except as permitted under our 30-day money back guarantee (see “RETURNS & REFUNDS”). You can cancel your order by emailing our Customer Services on .
You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.
All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.
RETURNS & REFUNDS
We will provide a full refund of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us.
On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.
30-day money back guarantee: If you are not completely satisfied, you may return products within thirty (30) days of delivery for a refund of the product price. We will accept one opened unit per product per household; any additional units must be unopened. Original delivery charges and return postage are not refundable. A maximum of three products per person may be returned under this guarantee. All guarantee returns must follow the RMA process above.
CLAIMS FOR BREAKAGES
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier's documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery.